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Patient Accessible Information Standard & Communication Aids

 By 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard. This is a legal requirement.

What does this mean for GP practices?

Patients who have a disability, impairment or sensory loss should be able to receive information that they can access and understand. Practices need to follow these 5 important steps to ensure patients with additional communication requirements have their needs met. Below are some questions we must consider in relation to these steps:

  • Identify – Are staff able to identify and fulfil additional communication needs? Is this advertised yet in the practice?

  • Record – How are these needs currently recorded? They must now be recorded as a coded data item. A list of appropriate codes can be located in this document.

  • Flag – Are patient needs highlighted within their record? Do patients currently receive communication via their preferred format?

  • Share – How does the practice currently share this information with other organisations? Can this be improved

  • Act – Are the patient needs being met? Are you aware of how to obtain alternative formats if asked (e.g. “I read Moon Alphabet rather than braille”), who do you contact for interpreter services etc?

for further information on this act please click here

If you would like to highlight any needs that will help us help you please contact us please download and complete the attached form or contact reception.

Accessible Information Needs Questionnaire

Some useful links 

Web Address

Format and Information

Areas Covered


Downloadable Easy Read Leaflets over 500 leaflets available covering a range of health conditions from asthma to X rays and scans. Information on food and exercise and health videos.

Easy Read health information


NHS Choices has a facility which allows pages on their website to be translated.  Click on the ‘Translate’ tab at the top right and choose from over 100 different languages

Translated health information


Macmillan Cancer support produces information in different languages and formats to suit different needs.  This includes different languages, audio books, easy read, BSL videos, PDFs and E books.


Cancer in accessible formats


Useful resource for deafblind people, their families, professionals and supporters for advice support and useful tips for people living with sensory impairments.

Deafblind information

There are a range of resources available for people with hearing loss on this website.

Free fact sheets and Resources – Hearing Loss


Resources around Learning Disabilities – in addition to the provision of advice the organisation are also able to produce documents in Easy Read formats.


Resources – Learning Disability

Production of Easy Read documents


Useful resource for everyone affected by sight loss. The website contains a useful area on ‘information for everyday living’.


Resources – Sight Loss Production of accessible documents

Communication Aids

Birmingham Integrated Language & Communication Services

The following services are available to practices through the BILCs team,  commissioned and funded by NHS Solihull CCG. 

BILCS website

As well as interepters BILCS are now offering additional services available to our patients free of charge
Specifically for LD and for Non Hearing Patients we can provide:

· British Sign Language (BSL)/English Interpreters (NRCPD Registered)

· Lip-speakers (NRCPD and/or Association of Lip-speakers Registered)

· Deafblind Interpreters: Visual Frame, Hands-on or Manual (NRCPD Registered)

· Speech-to-text operators (Palantype and SpeedText) (NRCPD/BIVR or AVSTTR Registered)

· Note-takers (electronic and manual [hand-written]) (NRCPD Registered)

· Deaf Relays (Language intermediaries for Deaf people who are not fluent in BSL)

· BSL/English translations (video, DVD, website etc)

· Translation including Braille Transcription (Provided by RNIB WebDocs platform)

· Sign Supported English (SSE) Interpreters

· Deaf Advocates