Iridium Medical Practice299 Bordesley Green EastStechford, BirminghamB33 8TA, Tel: 0121 203 3000
The reception staff are available between 08:00 and 18:30 to make your appointments by telephone or in person.
You can also book online via this link if you already have an online account. If all you need is access to our appointment system click this link to register now without the need to visit the surgery. If you would also like access to our prescription ordering service you will need to register for this service and can download the relevant form here. Before registering for online services there are some important issues to consider - Please see practice leaflet.
You can also See a GP by video with LIVI.This practice now offers a video GP service – LIVI – to all our patients.To access the service, simply download LIVI from the App store(iphone) or Google Play (Android), and sign up. You can get medicaladvice, prescriptions and referrals by video, with appointmentsavailable on the same day, even at weekends.
Get the LIVI app here: https://bit.ly/31nFtcR
You can request an appointment with the doctor of your choice, but you may have to wait slightly longer if that GP is already fully booked. If you need to be seen that day for a medically urgent problem, make this clear to the reception staff, but be prepared to see other than your usual doctor. You may consult any of the doctors who cover for each other if your usual doctor is not available.
Routine appointments are available to book up to 4 weeks in advance. The majority of routine appointments are book on the day to ensure immediate availability.
Telephone the surgery at 08:00 for morning and afternoon availability.
In the case of urgent appointments for new problems occurring on that day the duty doctor is always available, telephone message can be left for duty doctor who will be able to triage the call and decide if you need to be seen immediately or as a routine.
Medical emergencies will be dealt with as soon as possible. Always use the surgery number 0121 203 3000, 24 hours a day. If you ring when the surgery is closed, CALL the NHS help line on 111.
Consultations are of 10 minutes duration. If you need a longer appointment, please advise the receptionist at the time of booking. Always arrive on time for your appointment. Please remember a separate appointment is necessary for each member of the family wishing to see a doctor or nurse. Children under 16 years should be accompanied by an adult.
We may also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Be aware that 500 clinician appointments a month are lost due to patients not cancelling unwanted appointments. If a patient fails to attend their pre-booked appointments it may result in their removal from the practice.
If you DNA your appointment , you will not be able to book any routine appointments for the next 4 weeks, you will be able to book URGENT only via Duty GP.
This is to prevent misuse of valuable clinician appointments.
DON'T BE A DNA, CANCEL YOUR APPOINTMENTS
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early on the day as possible.
PLEASE NOTE CUT OFF FOR HOME VISIT REQUESTS IS 11.00am
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
You can also See a GP by video with LIVI.
The practice now offers a video GP service – LIVI – to all our patients.
To access the service, simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.
Get the LIVI app here: https://bit.ly/31nFtcR
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